A Literature Review of Factors for Adoption Intention of Mobile Wallets

Abstract

Not only in urban areas (as per RBI: population above 1
lakh and less than 10 lakh) but also in semi-urban areas
(as per RBI: population above 10,000 and less than 1
lakh) of India, the ownership and the use of smartphones
has increased dramatically and has become an essential
part of daily life. Due to political developments/trends
and technology advancement, mobile users can
nowadays use their smartphones to make money
transaction or payment by using applications installed on
the phone. When smartphones can function as virtual
wallets, it is called ‘Digital Wallet’ or also known as
‘Mobile Wallet’. Mobile wallets are designed to replace the
current physical wallet, with its coins, notes, photos,
loyalty cards, plastic cards, etc.

This study tries to identify the factors influencing mobile
wallets (m-wallets) adoption intention by systematically
reviewing the literature concerning major attributes and
models of technology acceptance specifically in semiurban
areas. This paper proposes a conceptual model
which states important insights for researchers and
practitioners in the context of acceptance of mobile
wallets in semi-urban areas of India